Designed to allow patients to view personal health and billing information as well as schedule appointments, patient portals have thus far proven to be disappointing in terms of increasing patient engagement, improving clinical outcomes and reducing costs.
Thats the finding of new HIMSS Analytics online survey of executives from 114 healthcare organizations and a focus group including nine executives. According to the survey, the top drivers for patient engagement are to enhance and improve the health of the community (77 percent), the quest to build brand loyalty for patients (77 percent), and meeting Meaningful Use requirements (60 percent).
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