Spotlight: How Mandi Bishop helps others find value in analytics
Dell Services exec helps insurers achieve results with database initiatives.
Health Data Management recently announced the honorees in its program to recognize the Most Powerful Women in Healthcare IT. All will be recognized at our event May 12 in Boston. In leading up to that event, HDM editors are highlighting some of the honorees—today, we feature Mandi Bishop, who is health plan analytics innovation practice lead for Dell Services.
Name: Mandi Bishop
Title: Health Plan Analytics Innovation Practice Lead
Organization: Dell Services
Years in HIT: More than 12
Previous Positions/Background:
Bishop began her professional life as a Web developer, taking her first consulting job building state government agency Web sites during graduate school. Progressed from a developer to an information architect, and program manager. Prior to joining Dell, she owned and operated a healthcare data management consulting firm, executing projects ranging from private Health Information Exchange development to next-generation health insurer data warehouse design. She began her career in health data as an independent consultant to the Blue Cross system, participating in such ground-breaking analytics initiatives as the Blues Health Intelligence program, the development of the National Data Warehouse, and the Inter-Plan Performance platform.
Job Responsibilities:
As the analytics practice lead of Dell’s Health Plan Innovation and Consulting team, whose charter is to develop leading-edge solutions for health insurers, Bishop’s focus is harnessing health data analytics and delivering transformative insights that empower customers.
Achievements:
A nationally recognized speaker and evangelist on data-driven opportunities to empower consumers and businesses alike, Bishop has an extensive healthcare analytics strategy and delivery background, spanning the care continuum from provider to insurance plans. She is an active industry thought leader, participating in the design and development of Social Media Ambassador programs at HIMSS, TEDMED and AHIP national conferences, parlaying that experience into client social media strategy development, execution, and analytics solution innovations. She has been passionate about leveraging social media to inform effective, meaningful engagement to enhance the member experience.
Impact on HIT:
Bishop is frequently recognized as one of the most influential voices in healthcare IT on social media, and in 2015 was named to Rock Health’s Women Role Models in Healthcare. Her influence extends to policymakers, innovators, and commercial industry leaders across many domains affects by healthcare IT: patients, healthcare providers, data brokers and analytics organizations, and health insurers.
Bishop wrote a series of articles on the Meaningful Use challenges facing integrated delivery networks, and several of the entries sparked conversation with ONC leaders that resulted in material changes to the certification processes, and later reviews of previously-certified software. Testing and certification processes were revamped to minimize the opportunity for non-conforming software to slip through the cracks. As a result of her work in healthcare IT, she influenced the implementation of enhanced testing processes, documentation, and release management policies for leading EMR vendors such as Allscripts and NextGen.
In her own words:
On career philosophy:
“I’ve always followed the philosophy [of] life’s too short to spend 80% or more of your time doing something that makes you unhappy. There’s a great Venn diagram depicting ‘your purpose’ as the intersection of what you love, what you’re good at, what the world needs, and what you can be paid for. I feel incredibly blessed to have aptitude for a growing and ever-changing professional field that I love. Working in healthcare information technology, our actions impact everyone we know and love. We all experience the pains of the healthcare system we are continually working to address. It’s incredibly fulfilling.”
On leadership style:
“As a leader, I believe the best thing I can do is empower and enable my team. It is a continual professional development challenge for me, personally, to ‘let go’ of responsibilities, but it’s the only way to achieve growth—for your team and yourself.”
Name: Mandi BishopTitle: Health Plan Analytics Innovation Practice Lead
Organization: Dell Services
Years in HIT: More than 12
Previous Positions/Background:
Bishop began her professional life as a Web developer, taking her first consulting job building state government agency Web sites during graduate school. Progressed from a developer to an information architect, and program manager. Prior to joining Dell, she owned and operated a healthcare data management consulting firm, executing projects ranging from private Health Information Exchange development to next-generation health insurer data warehouse design. She began her career in health data as an independent consultant to the Blue Cross system, participating in such ground-breaking analytics initiatives as the Blues Health Intelligence program, the development of the National Data Warehouse, and the Inter-Plan Performance platform.
Job Responsibilities:
As the analytics practice lead of Dell’s Health Plan Innovation and Consulting team, whose charter is to develop leading-edge solutions for health insurers, Bishop’s focus is harnessing health data analytics and delivering transformative insights that empower customers.
Achievements:
A nationally recognized speaker and evangelist on data-driven opportunities to empower consumers and businesses alike, Bishop has an extensive healthcare analytics strategy and delivery background, spanning the care continuum from provider to insurance plans. She is an active industry thought leader, participating in the design and development of Social Media Ambassador programs at HIMSS, TEDMED and AHIP national conferences, parlaying that experience into client social media strategy development, execution, and analytics solution innovations. She has been passionate about leveraging social media to inform effective, meaningful engagement to enhance the member experience.
Impact on HIT:
Bishop is frequently recognized as one of the most influential voices in healthcare IT on social media, and in 2015 was named to Rock Health’s Women Role Models in Healthcare. Her influence extends to policymakers, innovators, and commercial industry leaders across many domains affects by healthcare IT: patients, healthcare providers, data brokers and analytics organizations, and health insurers.
Bishop wrote a series of articles on the Meaningful Use challenges facing integrated delivery networks, and several of the entries sparked conversation with ONC leaders that resulted in material changes to the certification processes, and later reviews of previously-certified software. Testing and certification processes were revamped to minimize the opportunity for non-conforming software to slip through the cracks. As a result of her work in healthcare IT, she influenced the implementation of enhanced testing processes, documentation, and release management policies for leading EMR vendors such as Allscripts and NextGen.
In her own words:
On career philosophy:
“I’ve always followed the philosophy [of] life’s too short to spend 80% or more of your time doing something that makes you unhappy. There’s a great Venn diagram depicting ‘your purpose’ as the intersection of what you love, what you’re good at, what the world needs, and what you can be paid for. I feel incredibly blessed to have aptitude for a growing and ever-changing professional field that I love. Working in healthcare information technology, our actions impact everyone we know and love. We all experience the pains of the healthcare system we are continually working to address. It’s incredibly fulfilling.”
On leadership style:
“As a leader, I believe the best thing I can do is empower and enable my team. It is a continual professional development challenge for me, personally, to ‘let go’ of responsibilities, but it’s the only way to achieve growth—for your team and yourself.”
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