UnitedHealth Retail Stores Sell Insurance With a Smile

Catering to local Asian-American populations, UnitedHealth’s Queens store offers help in eight languages and Chinese dialects. There are iPad stations offering self-guided tours of benefit plans, a private office to discuss medical claims and a wellness room where an audiologist can fit hearing aids. The store hums with the sound of an automated blood- pressure cuff, part of a “biometric station” where members can check their vital signs.

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