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UMass Signs $100 Million Outsource Deal


July 31, 2008

UMass Memorial Health Care Inc., a five-hospital delivery system, has entered a five-year, $100 million outsourcing agreement with Affiliated Computer Services Inc., Dallas.

The agreement is an extension of an existing six-year outsourcing arrangement for the Worcester, Mass.-based provider. Under the new agreement, ACS will provide UMass Memorial with expanded services, including deployment of servers and data storage based on the organization’s infrastructure needs. ACS will provide networking, data systems, data center hosting, desktop support, help desk, telecommunications, disaster recovery and resource planning services. UMass Memorial will continue to manage its own applications, while ACS focuses on managing the I.T. infrastructure, says Charles Bracken, managing director at ACS’ health care solutions unit.

“This new agreement will help UMass Memorial to continue our successful relationship with ACS to tackle upcoming challenges, including growing demands for storage, high-availability computing, clinical information systems and the increasing service levels the technology requires,” says George Brenckle, senior vice president and CIO for the provider organization.

For more information, visit acs-inc.com .

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