The prevailing mood surrounding health insurers seems to have mellowed somewhat following uncertainty in rollout of the Affordable Care Act and a more customer-centric approach taken by some plans, according to the J.D. Power 2015 Member Health Plan Study.
Now in its ninth year, the study measures satisfaction among members of 134 health plans in 18 regions throughout the United States. It examines six key factors: coverage and benefits; provider choice; information and communication; claims processing; cost; and customer service. Satisfaction is calculated on a 1,000-point scale.
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