In HDM’s Executive Session feature in the October issue, Elizabeth Gartner spoke with Joe Scherger, a medical home pioneer, who has launched a practice based on electronic communication between physicians and patients.

Scherger got his first e-mail address in the late 1980s, when he was part of a leadership development program funded by the Kellogg Foundation that included an e-mail-based discussion forum. He was fascinated by the possibilities. In the late 1990s he began offering his patients lab results via e-mail, as well as the usual phone and mail options. "Four out of five said, 'Wow, e-mail would be great!' and I realized this was a breakthrough form of communication that was going to be a very big deal," he says.

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