Changing PACS vendors is as painful as going through a divorce. That's according to Steven Horii, M.D., who spoke this week at RSNA 2010 in Chicago.

Horii is a member of the radiology department at the Hospital of the University of Pennsylvania. The Philadelphia-based academic medical center has changed PACS vendors three times in the recent past, Horii said. On one occasion, its ultrasound vendor was leaving the business. Another time, the department was obliged to switch to a new picture archiving vendor because of a corporate decision made by the health system in favor of single-vendor relationships. A third switch occurred when the department backtracked after the corporate decision. But in any case, the transitions were difficult and could have been made easier by taking a few precautionary steps, Horii said.

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