Vendor research firm KLAS Enterprises has taken the unusual step of publishing a report on the performance and customer satisfaction of a single vendor--medical imaging software firm Agfa HealthCare.
KLAS publishes many reports each year that look at multiple vendors in a myriad of industry sectors, such as imaging, coding, decision support, electronic health records and CPOE, among others. In response to provider requests, KLAS did a vendor-specific report on Allscripts after it bought Eclipsys, according to a spokesperson. Now, research last year on the imaging market and provider requests compelled the firm to take a standalone look at Agfa. The research found that Agfa in many areas was lagging way behind competitors in functionality and losing client loyalty because of poor service and customer relations.
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