Poor governance and a reliance on contractors who were good at procurement but not as strong in technology were two of the many factors that contributed to the botched rollout of Healthcare.gov and the ongoing issues in many states.

During a panel discussion at the National Health Insurance Exchange Summit in Washington, D.C., a group of technology experts reached that consensus, while acknowledging the exchanges are a “grand experiment and we are only in the second inning,” said Daniel Schuyler, director at Leavitt Partners and former director of technology of the Utah Health Insurance Exchange.

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