Most people have heard the phrase “people are our most valuable resource.” But is this really true? And — assuming that it is — do most businesses act on this truth? Arguably, there are three general categories of resources that managers control: capital resources (to include real property assets), human resources and information resources.

Most companies will insist that their human resource is their most important asset. For the most part, however, when financial difficulties arise, the first thing companies do is lay off their people.  For years, revenue has been the yardstick used to measure a company's success or failure.

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