Estimates suggest that 30 percent of healthcare identity data stored in information systems is incorrect or out of date, says J. Brent Williams, founder of Verato.

He recalls a healthcare client who had 34 different health record systems, spending millions of dollars trying to handle patient identification issues. The client tried to share data with another institution but it didn’t work because the patient, John Smith, was transgender and became Christine Jones on a specific date, but Christine’s driver’s license was not updated.

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