Mayo Clinic is struggling like everyone else to meet the Stage 2 thresholds for engaging patients. The health system has had a patient portal online for more than three years and has 240,000 patients signed up for online accounts. But getting 5 percent of patients to use online services to view, download or transmit their information is tough, said Eric Manley, Mayo’s product manager of global business solutions, during a presentation at HIMSS13 in New Orleans.

“We have the information online and available, but when we start looking at the numbers in terms of patient engagement, we realized we weren’t hitting that 5 percent,” he said. “Making online services available just doesn’t cut it.”

Register or login for access to this item and much more

All Health Data Management content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access