Healthcare organizations using data analytics to assess financial and clinical processes and better understand a range of other issues ought to also be analyzing performance of their information technology systems.

There is real value in infrastructure performance management analytics, says Randy Davis, CIO at 99-bed CGH Medical Center in Sterling, Ill. The decision to start looking for better performance answers, born out of frustration, started more than two years ago, he recalls. “You’d ask questions and very smart people would shrug at you.”

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