Interviews with more than 400 large and small physician practices finds a quarter of the practices are looking to replace their electronic health records system. And, some big companies are on the hit list.
Customer satisfaction research firm KLAS Enterprises conducted the interviews that cover 11 ambulatory vendors. Among recent EHR switchers, more moved from GE Healthcare and NextGen than any other vendors. Looking forward, Allscripts, GE Healthcare, McKesson and NextGen stand to lose more customers than other vendors as 40-50% of their responding customers reported potential plans to leave, report author Jared Dowland writes. Overall customer satisfaction, including readiness for meaningful use, is low for these vendors among the practices surveyed.
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