According to Sanaz Riahi, the need for automation and digitization for behavioral health organizations is no different than for hospitals and group practices. But the mountain to climb is much higher.

“We realized very quickly that we were going to have enormous challenges getting an EHR in place, because when we decided to automate, there weren’t any EHRs out there designed for behavioral health settings,” says Riahi, the clinical practice leader in professional practice at Ontario Shores Centre for Mental Health Services, a public teaching hospital in Whitby, Ontario, Canada with 326 inpatient beds that specializes in mental health and addictions services.

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