A flurry of recent reports detailing technical glitches in the federally facilitated exchanges slated to run in 34 states, including how medical charges and deductibles are displayed, has HIX industry watchers on pins and needles with the October 1 start to enrollment close at hand. But some knowledgeable observers also point out the enormity of what’s at stake to quell widespread fears.
The federal government isn’t about to squander a significant opportunity to add millions of Americans to insurance rolls, explains Rick Howard, research director of technology consultant Gartner. Anything short of delivering “a world-class consumer experience” would serve to “reinforce the notion that government entities can’t get anything right,” he says.
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