The Centers for Medicare and Medicaid Services has issued a request for information as it prepares to create a survey for patients to detail their experience with emergency department care.
CMS has previously implemented Consumer Assessment of Healthcare Providers and Systems surveys or CAHPS, for inpatient hospitals, health and drug benefit plans and home health agencies, and has developed surveys for in-center hemodialysis facilities, nursing homes and physician practices. None of these surveys, however, address experiences with ER services, the agency notes in the RFI, available here and being published December 3 in the Federal Register.
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