It’s a challenging new world for health insurers: The Affordable Care Act has brought a rush of new regulations and compliance obligations, as well as cost inflation, consolidating providers and ever-rising consumer expectations.

As a result of these new realities, health insurers are working hard to transform their IT strategy, including a new set of spending priorities, in order to reduce costs, boost efficiency and maximize customer engagement, according to a new Frost & Sullivan’s report, “Health Insurance Information Technology: Overview and Outlook, 2014- 2020 — Changing IT Priorities for Next Generation Health Plans.”

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