Lamprey Health Care, a federally qualified health center which runs four sites across New Hampshire, wanted to upgrade its patient-centered medical home designation. Lamprey had obtained its first certification from NCQA back in 2008, and wanted to capitalize on its expanded EHR capabilities in its recertification effort.

Marcy Doyle, chief operating officer at Lamprey, described the effort at HIMSS13 in New Orleans, noting it as an expensive, labor-intensive project. Lamprey got the certification, in large part due to assistance from Community Health Access Network (CHAN), a consortium of FQHCs and other providers that also target the indigent and uninsured.

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