Several major commercial insurers are paying claims faster, but their claims processing error rates are increasing, according to an annual report of insurer performance from the American Medical Association.
The fourth annual National Health Insurer Report card tracks the performance of Aetna, Anthem Blue Cross Blue Shield, CIGNA, Health Care Service Corp., Humana Inc., The Regence Group and United Healthcare, along with Medicare. The study analyzed a random sample of 2.4 million electronic claims for about 4 million medical services submitted in February and March of 2011 from more than 400 practices in 42 states. The findings:
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