10 Recommendations for Developing Consumer Health I.T. of Value

The Agency for Healthcare Research and Quality has issued a report with 10 best practices recommendations for developing and marketing health information technology products for consumers.

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Comments (1)
Thanks for the recap. One other recommendation to add would be to maintain customer engagement and transparency throughout the entire design and implementation process and again after launch to maintain strong customer service and responses. Too often, health IT companies will not mention the inadequacies in their design pointed out by customers for fear of the repercussions of negativity when in fact, consumers want to know that these IT companies have recognized and acknowledged their weaknesses to demonstrate a genuine desire to create and deploy the best solutions.

Using social media as part of the entire process certainly helps maintain the transparent feeling consumers want to experience.
Posted by John T | Monday, November 19 2012 at 10:07AM ET
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