Patient Portals Not Yet Go-To Platform for Patients

A survey by Nashville-based technology consultancy Technology Advice reveals almost half of patients don't even know if their physician has a patient portal--and that patients still prefer a mix of online and telephone communications from their providers.

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Comments (1)
Patients are becoming more active in managing their own healthcare and that requires electronic access to their imaging studies, test results and other procedures. Providing a patient portal not only helps providers meet meaningful use requirements, it can also boost referrals and build patient loyalty. Many healthcare providers that use our patient portal report that at least half of patients sign up to use the portal. This portal offers advantages to providers as well as patients because it can lead to greater patient satisfaction and increased referrals. Explaining the benefits of an electronic portal to patients when they come in for a procedure should be part of the check-in process. It would be a shame to underutilize this technology because it was never introduced to patients.
Posted by Cristine K | Monday, August 18 2014 at 4:34PM ET
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