“It is not our intention to turn the car into a medical device.”
--Gary Strumolo, Ford’s global manager of health & wellness research, interiors and infotainment, describing the limits of in-car technology.
“Physicians say you are only doing this for money, and we say yes we have to, to keep the hospitals open.”
--Adele Towers, medical director of health information management at the University of Pittsburgh Medical Center, describing how she handles physician criticism of computer-assisted coding and other tools used to analyze documentation for financial deficiencies.
“Know your number.”
--John Dugan, partner, PricewaterhouseCoopers, explaining that health systems should determine the relatively small number of ICD codes that drive most of their reimbursement as they prepare for ICD-10.
“It is unbelievable what we found.”
--Susan Trewhella, associate vice president, revenue management, Geisinger Health System, describing the number of systems needing remediation for ICD-10: 80.
“Each of the delays cost the industry money.”
--Joe Miller, director e-business, Amerihealth Mercy, decrying the multiple delays of ICD-10 and other transaction regulations.
“When kids visit our house, they try to finger-swipe our television screen.”
--Ari Lightman, Distinguished Service Professor, Digital Media and Marketing , Carnegie Mellon University, describing how children now grow up expecting interactive technology.
“Why is there so much fraud? It's easy money.”
-- Michael L. Nelson, vice president, strategy and business development, Equifax, describing an industry teeming with fraudulent claims activity.