Measure and Analyze
When Cynthia Davis’s father had open-heart surgery, his cardiac surgeon asked him what medications he was on, and whether he had any allergies. When he went to the hospital’s outpatient center for pre-admission testing, they asked what medications he was on and whether he had any allergies. The anesthesiologist who visited him right before the surgery asked what medications he was on and whether he had any allergies. At that point, he turned to his daughter in exasperation and said, “Don’t you people ever talk to each other?”
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