CAHPS Survey May Expand to I.T.

HDM Breaking News, June 19, 2009

The Agency for Healthcare Research and Quality is proposing to expand its Consumer Assessment of Healthcare Providers and Systems surveys to include consumer perspectives on health care information technology use by their providers.

The surveys, called CAHPS, measure consumer satisfaction with providers and health insurers. The intent of the new survey is to give information to providers and payers on the effect that the use of I.T. has on patients' experiences with care.

Researchers from Harvard University and Rand Corp. during 2009 will conduct a field test of the proposed new survey. More information is available in a notice that AHRQ published June 16 in the Federal Register, at gpoaccess.gov/fr/index.html.

--Joseph Goedert

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