DEC 14, 2012 3:04pm ET

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May 14, 2013

Allscripts Sues NYC Provider and Epic After Losing Contract Bid

DEC 14, 2012 3:04pm ET
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Allscripts Healthcare Solutions has sued New York City Health and Hospitals Corp. and electronic health records vendor Epic Systems Corp. after Epic got a $303 million contract from the delivery system. The lawsuit is available here (scroll down to Petition).

Allscripts in October filed a protest of the award, arguing the final bids differed by only $4 million but its system’s total cost of ownership was hundreds of millions of dollars less. Now, Allscripts argues in the suit, filed December 13 in the Supreme Court of the State of New York, County of New York, that HHC’s award “for myriad reasons, is arbitrary, capricious, an abuse of discretion, and lacks a rational basis.”

Properly calculated, Allscripts contends that the total cost of ownership of its proposal “represents savings of up to $535 million in comparison to Epic’s proposal. The little consideration that HHC gave to cost was plainly irrational. For example, HHC awarded point scores to offerors under the undisclosed evaluation criterion of ‘overall cost.’ Although Allscripts’ proposed cost was indisputably lower, Epic’s point score under this criterion was 27% higher than Allscripts’. As explained herein, HHC’s evaluation of non-cost factors was equally flawed and wholly unsupported by the administrative record.”

Allscripts further charges in the suit that HHC did not follow its own prescription for total cost of ownership. “In comparing Epic’s and Allscripts’ proposed costs, HHC failed to normalize the TCO of the two offers and presented the board with an inflated and misleading presentation of Allscripts’ base proposal costs.”

HHC officials previously contended that Allscripts simply could not offer the level of interoperability that Epic can. Allscripts in the lawsuit appears to downplay that argument, quoting HHC’s solicitation document: “We recognize that vendors may not be able to meet all requirements today. Therefore, we will evaluate vendors based on both the current functionality of their proposed solution as well as their demonstrated commitment and ability to provide the remaining functionality early in the course of the contract.”

HHC provided Health Data Management with the following statement: "Allscripts’ claim that it underbid Epic by more than half a billion dollars is absurd and strikes us as an ill-fated attempt to reassure investors and inflate its sagging stock price. Unfortunately, as our multi-year review has revealed, Allscripts lacks a truly integrated EMR solution and has repeatedly lost business to Epic and other vendors as a result. HHC will defend its well-supported decision and prevail in this lawsuit."

Epic declined to comment on the lawsuit.

 

Joseph Goedert

Comments (2)
Of course Epic refused to respond. Epic's platform is generations behind with no time to catch up. Epic technology is continually wrapped in new paper for the uninformed to slobber over but Epic's technology is a decade old IMO. As to Epic scalable functionality is an Epic joke on this administration again IMO. Technology is something you can't just throw money at, it needs time to gestate. I would rather the industry go back to the "wires" system meaning fax and paper as opposed to using Epic which is an even slower and less dependable system. Here at University one can't swing a dead cat in todays' technological world without hitting a better set of vertical applications with some creating for the decades to come. If Epic or Ms. Faulkner doesn't acknowledge this then an objective third party such as credentialed DCompSci or D.C.Sc. CAND or Ph.D. in Computer Sciences needs to be brought in for closed door forensic comparatives specifically germane to Epic's performance, or lack thereof, then on to market comparisons. Bottom line is the Epic product suite, once an industry standard, is seriously deficient and certainly not ready for the infrastructure this nation will need moving forward. Epic I understand has just begun development in Java while all others have already perfected Java and are now developing in a J-2 or HTML5 environment. Sure Epic can tell the administration we're all nuts but those in the healthcare and technology industry's know better. The time is fast approaching where current hardware won't run Epic's antiquated architecture IMO. If Epic is the platform the administration selects as the common infrastructure shows me they're not serious about reigning on costs nor increasing performance by factors of 10. If Epic is all Ms. Faulkner says it is then I'm quite sure she wouldn't mind this third party performance analysis. It's that important people. Let's have this comparison step by step, department by department, application vs. application, integration vs. integration and may the best provider win.
Posted by Tina F | Wednesday, December 19 2012 at 2:08PM ET
I'm in the healthcare technology industry and we have AllScripts EMR at my work. I don't have first hand experience with Epic, but I can hardly believe that it is worse than AllScripts which is a cobbled together mess. Maybe the NYCHHC polled institutions currently using both systems and realized that integration with Epic is easier than with AllScripts, maybe they just wanted to work with Epic over AllScripts. Either way, this lawsuit seems laughable.
Posted by Hardunken C | Thursday, December 20 2012 at 4:45PM ET
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