The Framer

Even though they're often referred to as "medically underserved," the patients of ARcare are unusually well-served in one sense at least: They have access to clinics with a high level of EHR mastery. Under Greg Wolverton's leadership, ARcare, a 37-clinic network spread across Arkansas and parts of Kentucky, became the first federally qualified health center to achieve Ambulatory Stage 7 in the HIMSS Analytics EHR adoption model. Most of ARcare's sites are also recognized as Level 3 Patient-Centered Medical Homes by the National Committee for Quality Assurance. Wolverton left a long career in law enforcement 11 years ago to become a computer tech at ARcare's predecessor organization and quickly climbed the ladder when its first EHR was installed in 2005. Wolverton attributes ARcare's IT success to the management of people more than technology. All ARcare employees, clinical and non-clinical, spend three weeks in training on the "electronic patient management system" (Wolverton says the EHR/EMR terminology is too limiting). While changes to the system are managed centrally, Wolverton keeps tabs on what's needed through a Yammer private social network site where users can ask questions, swap tips and otherwise contribute to the EPMS evolution. "My job is more about governance than about working with technology," Wolverton says.

Get access to this article and thousands more...

All Health Data Management articles are archived after 7 days. REGISTER NOW for unlimited access to all recently archived articles, as well as thousands of searchable stories. Registered Members also gain access to exclusive industry white paper downloads, web seminars, podcasts, e-books, and conference discounts. Qualified members may also choose to receive our free monthly magazine and any of our e-newsletters covering the latest breaking news, opinions from industry leaders, developing trends and specialized topics like EHR's, revenue cycle management, health insurance exchanges, analytics, and more!

Already Registered?

Forgot Password/Need Help?
Already a subscriber? Log in here
Please note you must now log in with your email address and password.