The Challenge in Stage 2: Involve the Patient

One portal enhancement certain to come will be how patient identities are authenticated. "I wish we had done the configuration differently," Spooner muses. Right now, it can be difficult for a patient to get authenticated. Sharp Healthcare is using a commercial product that quizzes a patient about things they should know about, such the name of their elementary school. But it is cumbersome and they've gotten complaints, so the search is on for a more patient-friendly process.

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