I.T. Tries to Score

Krishna Ramachandran remembers his moment of truth on physician scorecards quite well. The chief information and transformation officer at DuPage Medical Group-a 370-member physician group practice scattered across multiple sites in suburban Chicago-stood with the executive board before the entire practice in late December 2010. Agenda: announce the "physician dashboard," a compilation of performance metrics applying to the practice members. Not only would the practice capture performance data on its members, the effort would be transparent-each member could see everybody else's scores.

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