NOV 1, 2009 8:07pm ET

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User Groups Prove Helpful

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When Fallon Clinic in Worchester, Mass., narrowed its electronic health record vendor choice to two finalists, the large multi-specialty group practice asked to attend the annual user group meeting of both vendors. Those meetings were instrumental in making the final selection, recalled Larry Garber, M.D., medical director of informatics.

Rather than engaging in vendor-designated site visits, Fallon executives found themselves surrounded with many users from many different types of practices, all with unique experiences. "You can get a good flavor of what's really going on with the vendor," Garber explained.

(c) 2009 Health Data Management and SourceMedia, Inc. All Rights Reserved.

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