Swedish Medical Center's Home Care Division has deployed software that enables its nurses to receive maps and directions to patient homes via their mobile phones.
The Seattle-based provider organization is using the TeleNav Track system from TeleNav Inc., Sunnyvale, Calif. Among other features, the software enables organizations to dispatch assignments along with maps and directions to employees' mobile phones. It also offers global positioning technology to enable voice-activated directions on the phones.
Before deploying the technology, the provider organization's dispatchers would call, page or text message mobile caregivers to notify them of schedule changes. The caregivers would have to come back to headquarters to print Internet-based maps and directions for the new assignment location.
The software now enables caregivers to get directions more quickly, enabling them to spend more time with patients, provider executives say.
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