4 Stumbling Blocks to System Implementations

4 Stumbling Blocks to System Implementations 4 Stumbling Blocks to System Implementations

Every healthcare organization goes through some type of system upgrade or implementation. It’s common to develop a detailed project plan to ensure all tasks are performed and all deadlines are met. But what may look like a well designed plan on paper may not anticipate day-to-day issues that can put an implementation at risk. Hayes Management Consulting outlines potential road blocks and how to prevent them. (Photo: Fotolia)

Calendar and Weather Disruptions Calendar and Weather Disruptions

Consider outside elements that may cause changes to the calendar. For example, are there holidays that need to be anticipated during the timeline development? A long three-day weekend typically means a reduced staff for testing and training. In the northeast, it may not be wise to plan for a winter go-live. In Florida, the months of hurricane season also might be risky. Weather conditions can have the potential to wreak havoc on a well thought out project plan. (Photo: Fotolia)

Business Office Constraints Business Office Constraints

Plan ahead to anticipate potential business office constraints. If the expectation is to have business office staff training during month-end close, it is unlikely that those training sessions will be well attended. Are there any other upgrades or implementations that may be going on at the same time? If so, there may be a limited resource pool to pull from. Keep in mind that employees may already be concerned if they are currently spread too thin. (Photo: Fotolia)

Training and Testing Limitations Training and Testing Limitations

Depending on the size of the office that is scheduled to attend training or provide testing assistance, take all schedules and workloads into consideration. If it is a small office, where each provider has a heavy schedule, how likely will it be that staff can attend training classes or testing assistance while ensuring that patient care is not being compromised? Look at additional resources or supplemental staff to fill in so staff can leave the office and attend training sessions.

Inadequate Go-live Support Inadequate Go-live Support

Carefully evaluate go-live support. Most organizations incorporate a “help line” to aid the staff after a go-live. But what happens to that large practice that has a long line of patients, phones ringing, providers requiring attention, and employee anxiety? There needs to be a plan in place to circle back with those practices and ensure they are getting the necessary support. (Photo: Fotolia)

Success is in the Details Success is in the Details

It is important to understand that little changes may impact the well intentioned go-live of a system implementation. A well thought out project plan that accounts for these stumbling blocks and has contingencies built in will help to ensure a successful go-live. You can then focus on ensuring employee and patient satisfaction, which helps everyone in the long run. (Photo: Fotolia)

Every healthcare organization goes through some type of system upgrade or implementation. It’s common to develop a detailed project plan to ensure all tasks are performed and all deadlines are met. But what may look like a well designed plan on paper may not anticipate day-to-day issues that can put an implementation at risk.

 

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