8 Actions Healthcare CIOs Must Consider
Both the media and clinicians have become increasingly vocal in their criticisms of EHR systems. It is more important than ever for HDO CIOs to collaborate with their organization's clinical leaders to optimize and demonstrate the value of their enterprise EHRs.
Most U.S. healthcare delivery organizations either continue to lag in preparation for ICD-10 or underestimate the scale of change. In 2014, HDO CIOs need to focus ICD-10 efforts on the areas that have the potential for greatest financial risk to the revenue.
In 2014, healthcare CIOs face one of the most extreme periods of IT demand growth to date, juxtaposed with severe resource constraints. HDO CIOs should use the techniques in this research to tackle this top problem.
Healthcare has a compelling need to use more information, better. With EHRs often in place, and a gusher of new data streams on the way, HDO CIOs cannot afford the cost, time or agony of repeating classic blunders, just to get to an integrated warehouse with clinical data.
Document management is well-established within HDOs, but an enterprise requirement to manage unstructured content has surfaced, driven by the need to organize patient-related content around the EHR. HDO CIOs should institute enterprise content management (ECM) as part of a larger strategy of improving care and patient outcomes.
The RTHS uses patient event information, operational intelligence and situational awareness to optimize critical workflows, and to adapt to changing business conditions. HDO CIOs and IT leadership can use this research to better understand underlying systems and technologies.
The evolution from provider-centered care to a patient-centered focus requires more than just a vision or mission statement. HDO CIOs and IT leaders need to ensure that it is backed by strategy, staffing, structure and IT that empower patients to be active participants in their own healthcare.
Healthcare funding models are driving HDOs toward staffing care management functions directly. This role will likely start with spreadsheets and "swivel chair" automation, but HDO CIOs and IT leadership must determine a pragmatic approach to ensure the effectiveness and scalability of this function.
For the full report and additional Gartner analysis, go to https://www.gartner.com/doc/2673019
Beginning in the fourth quarter of 2013, Gartner's healthcare provider analyst team reviewed major
industry "megaforces"--societal, technological, economic, environmental and political — including
multiple governments' national health care policies and programs. Following are a list of the most important actions their analysis says delivery system CIOs need to take in 2014.
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