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USING PREDICTIVE ANALYTICS TO MAXIMIZE HCAHPS RESULTS

CMS's development of the HCAHPS survey has put healthcare patient experience performance at the heart of public reporting, value based purchasing (VBP) and the continuing growth of pay for performance payer contracts. Maximizing a system's performance in these critical service metrics can mean millions of dollars to the bottom line of a large health system. Recent work using predictive analytics at both the Ohio State University and Akron General Health System has demonstrated that service…

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