First, the medical profession just loves degrees and credentials. It's not uncommon to see a health care professional with a half-dozen degrees, certifications, and affiliations listed behind their names - M.D., PhD., R.N., MBA, FACP, BPOE, OLB.
I.T. professionals rarely have this level of formal education in technology. Most of the best do not have any technical degrees at all. While many do have certifications in a specific technology or I.T. subject area, they don't "publish" them--unless they work in health I.T.
The best I.T. people tend to not be credentialed. If they have degrees, they're typically in music or the visual arts -lines of study that require being aware of the rhythm of things and non-verbal communications. Computer science degrees are particularly bad fits for I.T. careers--CS degrees should remain in academia. Software engineers work for the I.T. vendors.
Great listeners with terrific problem solving skills are perfect for I.T. For example I would rather have one Data Warehousing Institute Certified Business Intelligence Professional candidate(yes, CBIP) working on ANY health care analytic project than hundreds of Stanford M.D.s, Berkeley PhD.s, Yale JDs, Columbia BSNs or MIT MSEEs.
You do not need a person highly experience in a specific application to implement, enhance or support it. The best implementers have exposure to many different applications in many different businesses. I would much rather hire a person that has done integration and support in warehouse management, a Wall Street trading system, and implemented Oracle Financials or SAP, than one who is the leading expert on Epic --even if the application in my facility was Epic. (That's why you need people who have great answers for question #7 below.)
Great I.T. people are chameleons (can blend in), problem solvers, well-rounded people who are passionate about helping others.
To help you fill these empty slots here are the interview questions you should be asking:
1) What was the most important thing you did in your last job as an I.T. professional to improve the operating efficiency of the business?
2) What was second most important thing you did in your last job as an I.T. professional to improve the operating efficiency of the business?
3) What was the third most important thing you did in your last job as an I.T. professional to improve the operating efficiency of the business?
4) What is the most important thing you did as an I.T. pro to reduce I.T. costs?
5) What is the most important thing you did to increase company revenue?
6) What were the top three things you did to improve user satisfaction with the applications you were involved with?
7) What strategies do you use to get the most out of vendors?
8) If you had it to do all over, what one thing would you have done differently?
9) What is the last book you read?
10) Prussian Field Marshall Helmuth Graf von Moltke once said, "No battle plan survives first contact with the enemy." Do you know what he was talking about?
Rob Tholemeier is a research analyst for Crosstree Capital Management in Tampa, Fla., covering the heath I.T. industry. He has over 25 years experience as an information technology investor, research analyst, investment banker and consultant, after beginning his career as a hardware engineer and designer.