The Healthcare Provider’s Guide to Omnichannel Customer ExperienceGood communication is the cornerstone of a healthy relationship between you and your customer or patient. Key to this communication is being able to preserve the context of previous interactions across all channels that the customer uses to communicate. How many communication channels are you being asked to use with your customers as they jump from mobile to phone, office to hospital to email? Download this e-book to learn how to: · Eliminate disconnected channels that create high-effort experiences for your customers· Use the latest in proactive messaging to reduce missed appointments and unpaid bills· Meet today’s customers’ demand for an omnichannel experience
Using predictive analytics to reduce readmission ratesHospitals are accumulating extremely large amounts of structured and unstructured data, creating a potential treasure trove of insights to identify high-risk patients and reduce readmission rates.Read this case study to learn how a large hospital group used a Hadoop-based solution to ingest socioeconomic data and EMR information, resulting in substantial cost savings and more efficient resource utilization.